82-year-old great-grandmother takes on BMO for suspect life insurance advice

Beck bought her life insurance policy in 2007, at age 71. When Beck called the bank last month to get an update, she was surprised to learn that she had already paid $3,780 into her $3,200 policy — $580 more than it’s worth. This didn’t sound appealing to Beck. She inquired about cancelling, and says the BMO insurance representative she spoke with informed her she’d get nothing in return. Beck contacted CBC News, asking for help