Client Roundtables with RBC Insurance

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RBC Insurance will hold two client roundtables by their Life & Health Claims Department on September 24th and October 8th, 2008.

These events will involve small groups of clients who have had a recent claim with RBC Insurance. In a recent press release, RBC Insurance said that the information they receive directly from these clients will allow them "to better understand their perceptions, specifically with regards to their claims experience, provide us with valuable opportunities to improve on the many things that we are doing well and find ways to make our client experience even better than it already is."

Lorne’s Comments:

It’s great to see an insurance company investing in the improvement of the claim paying process. This is the backbone of what we do.

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